General Physiotherapy

If you have questions, find your answers

Below you will find a list of the most common questions we receive about making an appointment, about our services and receiving treatment.

We hope that this will help any questions you may have. If you still have questions, don't hesitate to get in touch with our team.

Do I need a referral?

For Workcover, Third Party, Veterans Affairs and Medicare funding we do require you to have a Doctors referral in order to receive Physiotherapy treatment. You do NOT need a referral however if you are a private patient.

How long will my appointment be?

Your initial appointment will be approximately 1-hour with each subsequent visit lasting 30-minutes.

What to wear?

Generally loose fitting clothing is ideal. If you have a lower limb complaint then we recommend wearing a pair of shorts and if you have an upper limb, back or neck complaint then we recommend wearing a singlet top. We have gowns available on site if required so it is not an issue if you have forgotten.

What to bring?

We ask all patients to bring along all relevant information in relation to your injury including XRAY’s, CT scans, MRI scans and ultrasounds.If you are a Workcover, Third Party, Veterans Affairs of Medicare patient you will need to bring with you a Doctors referral. If you are a private patient and have private health insurance (which includes physiotherapy) then bring with you your health insurance membership card. We have HICAPS on site and you will be able to claim from your health fund immediately and only have to pay the gap.

What happens on the first treatment?

The first thing that will happen is you will meet your treating therapist and discuss with them the nature of your complaint. We will ask a series of questions that will help us to identify all the contributing factors to your complaint and help you to set some goals you would like to achieve throughout your treatment. This will help us to start to piece together a picture of what is causing your symptoms. We will then perform a physical examination to help us determine exactly which structures in your body are at fault. We will assess all structural, mechanical and neurological factors that may be contributing to your complaint. Once we have fully assessed you we will explain to you what is the cause of your complaint, commence any hands on treatment that may be indicated and finally give you some advice and/or exercises for you to do at home in order for you to optimise your recovery.

How many treatments are needed?

The number of treatments required depends entirely on the condition you present with however we aim to treat you as effectively as possible by reducing your symptoms and providing you with strategies to help manage you condition and optimise your recovery. The average number of treatments for conditions that have been present for greater than three months is 6 treatments.

Do I have to pay on the day of treatment?

Yes. If you do not pay on the day of treatment we will be unable to book you in for any subsequent consultations.

Cancellation policy

Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments. If an appointment must be changed, 24 hours notice is appreciated. All missed appointments or cancellations made within 24 hours of the scheduled appointment time must be made up later the same day or within 24 hours to avoid a cancellation fee of $60.00. This fee is not covered from compensable bodies and must be paid by the patient.

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